At Bolcetta, we value your satisfaction with your fashion accessories, bags, and apparel purchases. We understand that sometimes, you may need to return or exchange an item.
To ensure a hassle-free experience, please read and understand our Returns and Exchange Policy below:
1. Eligibility for Returns and Exchanges:
– You can return or exchange any item within 30 days from the date of delivery.
– To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. Items Not Eligible for Returns or Exchanges:
– Personalized or customized items.
– Earrings or other intimate jewelry for hygiene reasons.
– Items that have been used, damaged, or altered.
– Items not in their original packaging.
3. Initiate a Return or Exchange:
– To start a return or exchange, please contact our customer service team at firstname.lastname@example.org
– You will need to provide your order number, the item(s) you wish to return or exchange, and the reason for your request.
4. Return Shipping:
– If the return or exchange is due to a mistake on our part (e.g., wrong item shipped), we will cover the return shipping costs.
– If the return is due to a change of mind or sizing issues, the customer will be responsible for return shipping.
5. Refund or Exchange Process:
– Upon receiving your return, we will inspect the item(s) to ensure they meet our return policy criteria.
– For a refund, we will process the amount to your original payment method within 3 business days.
– For an exchange, we will ship the replacement item to you within 3 business days.
6. Store Credit Option:
– If you prefer, we can issue a store credit for the value of the returned item(s), which you can use for future purchases on our website.
7. Manufacturer Defects and Warranty:
– If you believe your item has a manufacturing defect, please contact us within 7 days of purchase. We will either repair or replace the item, depending on the circumstances.
8. Cancellation Policy:
– You can cancel an order within 24 hours of placing it. Please contact our customer service team to request a cancellation.
9. Exceptional Customer Service:
– At Bolcetta, we are committed to providing you with exceptional customer service. If you have any questions or concerns, please don’t hesitate to reach out to us.
10. Policy Updates:
– We may update this policy from time to time. Please review it periodically to stay informed about our return and exchange procedures.
Your satisfaction is our priority, and we aim to make the returns and exchange process as seamless as possible. If you have any further questions or need assistance with a return or exchange, please contact our customer service team, and we will be happy to assist you. Thank you for shopping at Bolcetta!